Delivery & Shipping
Each Louilyjewelry product must be manually inspected and packaged before shipping.
Delivery Time = Processing Time + Shipping Time
Processing Time
Processing time differs from product to product. Some popular styles can be shipped within 48 hours, while other orders may take 3–7 business days. Please note that pre-sale items usually take about 10 to 15 business days from the order date. This does not include holidays and weekends.
Shipping Methods & Shipping Time
During the holidays, the shipping time may be longer than usual. Please check your tracking information for specific delivery time.
Shipping To United States, Canada, Australia
| Shipping Methods |
Shipping Rates |
Shipping Time |
| Standard Shipping |
$7.99 |
7–12 Business Days (US) 8–13 Business Days (AU, CA) |
Standard Shipping (FREE On Orders Over $79.00)
|
$0.00 |
7–12 Business Days (US) 8–13 Business Days (AU, CA) |
| Express Shipping |
$24.00 (US) $5.00 (AU, CA) |
4–6 Business Days (US) 6–10 Business Days (AU, CA) |
| Rush Shipping |
$34.00 (US) $25.00 (AU, CA) |
3–4 Business Days (US, AU, CA) |
Other Zones
| Shipping Methods |
Shipping Rates |
Shipping Time |
| Standard Shipping |
$5.00 – $10.00 |
10–15 Business Days |
| Express Shipping |
$20.00 – $30.00 |
5–8 Business Days |
Please Note:
- ⚠ Standard Shipping does not include signature service. For signature-required delivery, please choose Express or Rush Shipping at checkout.
- Express can't deliver to P.O. Boxes or military addresses. Only Free Standard Shipping can ship to APO/FPO addresses.
- Remote areas may require additional surcharges according to courier policies.
- Louilyjewelry is not liable for courier delays caused by uncontrollable factors (holidays, weather, strikes, war, etc.).
- If you don’t receive your parcel within the estimated time, please contact us: service@louilyjewelry.com
Tracking My Order
Once your order is shipped, you will receive a shipping notification email with tracking details. You can also check the status online using your tracking number via 17Track. If your package is delayed, contact us via email: service@louilyjewelry.com or Facebook message (@Louilyjewelry).
Worry-Free Purchase
Learn More About Worry-Free Purchase
01. What does Worry-Free Purchase cover?
Worry-Free Purchase gives you extra peace of mind by protecting your order during shipping. It covers:
Delay – If your package takes longer than expected, you’ll receive compensation ($5 for delays beyond 10 days for Non-International orders, or 30 days for International orders).
Loss – If your package never arrives, you’ll be reimbursed for the full value you paid (30 days from shipment for Non-International orders, or 60 days for International orders).
Damage – If your items arrive broken or unusable (shattered, bent, crushed, etc.), you’ll be reimbursed for up to the item’s value.
✨ Bonus: Worry-Free Purchase also covers carbon-neutral shipping for all Non-International orders.
03. How does Worry-Free Purchase resolve your shipping issues?
If your package is delayed, lost, or damaged, simply file a claim through Seel’s Claim Portal
(a link will also be sent to your email after purchase).
Seel reviews your claim automatically based on policy guidelines.
If approved, your refund will be sent directly to you via a prepaid credit card by email.
If the issue doesn’t qualify, you’ll receive an email explaining why.
💡 For further questions about Worry-Free Purchase, please contact support@seel.com.
It’s quick, secure, and hassle-free—no waiting on long investigations.
04. Is there any time limit for issue reporting?
Yes, please make sure to report your issue within the required timeframe:
Lost packages (not delivered) – within 90 days of your order date.
Porch piracy (marked delivered but not received) – within 7 days of the carrier’s delivery update.
Damaged items – within 7 days of delivery.
Delayed packages – no sooner than 10 days after shipment for Non-International orders, or 30 days for International orders.
⏰ All claims must be submitted within 90 days of your order date.
Address Information
Please double-check your shipping and billing address before placing an order to avoid delays.
Gift Card & Package
All Louily Jewelry is delivered in our free signature branded jewelry box. Free gift packaging and silver master are also available, making every purchase ready for gifting.